A while back a new feature to reset your password using your phone was added however it seems that a number of people still haven't taken full advantage of this feature. In order to help you along we are putting some step by step instructions below for you.
You can recover the password for your Email account by having the system send your phone a text message that verifies your identity. This feature must be enabled by your site administrator, and you must enter a mobile phone number for your account before it will work.
Following are some frequently asked questions and answers about this feature.
How do I update my phone number?
Log in to your Webmail account at webmail.blackrocknetworks.com
In the top-right corner, click the account’s username and then select Update Phone.
Enter your phone number, and click Save.
After your phone number has been updated, you will receive a six digit verification code that confirms your number.
Enter that code
Click Verify and that's it. Next time you forget your password at the login page click forgot password, enter your email and you will be sent a new password.